Shipping
At present we only ship within South Africa. Shipping is free on any order with products valued at R1000 or more.
Please contact us directly for international shipping options.
General returns policy
Unopened, undamaged and resalable products
- We will exchange any unopened, undamaged and resalable products within 30 days of the date of delivery, provided that such an exchange must be by way of a product or products of the same or lower value than the products being returned.
- We will refund 100% of the purchase price of any unopened, undamaged and resalable products approved for refund within 7 days of the date of delivery.
Opened products
- We will exchange any opened products within 60 days of the date of purchase, provided that such an exchange must be by way of a product or products of the same or lower value than the products being returned.
- We will process a refund of 100% of the purchase price of any opened products approved for refund within 30 days of the date of purchase.
Promotions and courier costs
- To the extent permitted by applicable law and regulations, a different product refund policy may be adopted for special promotions and packages.
- All courier costs related to returns and exchanges shall be for your own account.
Several types of goods are exempt from being returned
- Services, such as training services or makeup services.
- Gift cards.
- Downloadable products.
- Sales items.
- Neglected products not deemed returnable or refundable.
There are certain situations where only partial refunds or exchanges are granted
- Any item that is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 60 days after delivery.
Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.
- A refund admin fee of R120 is applicable on all refunds.
Out of Stock Items
The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship within 3 weeks.
Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 2 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.
When something is OUT OF STOCK and the purchase was made unknowingly, we would gladly process a refund if the waiting period is not satisfactory.